Atlassian architecture for enterprise ITSM, Assets and CMDB.
Ionosof helps enterprises design, migrate and govern Jira Service Management and Atlassian Assets (formerly Insight) platforms, with configuration data they can trust.
countries · Europe, North America and Asia · 100% remote delivery
Trusted by
Clients
The problem
Enterprise IT breaks when service, asset and configuration data can't be trusted.
Most enterprises don't actually know what they run. Then a forcing moment arrives: a regulator asks for evidence. An acquirer asks what it's buying. A renewal forces a platform decision. An AI initiative discovers the configuration data is fiction.
Fragmented tooling
Unclear ownership
CMDB decay
Stalled migrations
Audit pressure
Automation blocked by data nobody trusts
Service, asset and configuration data nobody can trust.
Service processes
Governed core
Configuration data
Discovery and integrations
Press enter or space to select a node. You can then use the arrow keys to move the node around. Press delete to remove it and escape to cancel.
Press enter or space to select an edge. You can then press delete to remove it or escape to cancel.
Thirteen things that should be one system. Relationships cross without a model, and three nodes have no edge at all: nobody owns them, no rule validates them, nothing reads them. This is the state we are called into.
When more teams need to work in the platform than its roles were set up for.
Four organisations arrived at the same wall, across banking, betting and gaming, energy and technology. For each, Ionosof designed the roles, permission schemes, portals and request types so every team operates in the role Atlassian's licensing intends for it. Fewer agent seats is the result, not the method, and the designs are reviewed against Atlassian's licensing terms before implementation.
a full enterprise ITSM operating within 300 agent seats
an additional team serving the portal with 1,000 licences already in use
02
Engineering, not only configuration
When the platform alone isn't enough.
We build what is needed: Python applications on Kubernetes deployed with GitLab CI · business logic in Azure Functions triggered from Jira Automation · infrastructure with Terraform · ScriptRunner and Groovy · Google Apps Script · Power Automate · Node-RED and Docker.
an in-house application that reads AWS Config via Athena and keeps a bank's CMDB current every morning, flagging what has been retired
03
Knowledge transfer
So that you don't depend on us.
We design tiered adoption programmes: an expert core trained in depth, a common baseline for the whole organisation, and bounded support while autonomy consolidates. From administrators through to executive committees.
Built for enterprise complexity.
Enterprise engagements delivered by Ionosof, directly or contracted through partners of the Atlassian ecosystem. Named references are available under NDA on request.
Financial services · Switzerland
Direct client since 2023 · architect and project manager deployed
A CMDB in Atlassian Assets formally defined as the source of truth: it enabled six data-centre migrations, the move of the ITSM to Cloud and the evidence for DORA. Today it is enterprise asset management integrated with LeanIX, OneTrust and Workday.
Public sector · EU institution
Active engagement
Configuration architecture in an environment exceeding 21 million CIs, defining the CMDB standard the institution's teams adopt.
Banking · Baltics
Direct client · Active
ITSM migrated from ServiceNow to Atlassian Cloud within 300 agent licences. An identity and domain model connecting Entra ID, Atlassian Teams and the CMDB. AWS infrastructure ingested daily.
Aviation · Ireland
Active engagement
Company-wide ITSM and the full ITAM estate migrated out of ServiceNow, with three months of hypercare in a 24/7 environment. Assets kept alive by daily discovery across six platforms.
Consumer goods · global organisation
Approximately 271,000 employees
Two years owning the full Atlassian platform cycle (Server, consolidation and Cloud), infrastructure included. 13 full integrations delivered.
Technology · international group
Currently in execution
Platform consolidation after an acquisition: an ITSM migrated from FreshService into the group's Atlassian instance.
Luxembourg: Enterprise software, EU institution. 2 projects
Germany: Energy. 1 project
Denmark: Healthcare. 1 project
Estonia: Banking. 1 project
Finland: Technology. 1 project
United States: Consumer goods, Technology. 2 projects
Japan: Fintech. 1 project
Migrations
Nine organisations moved into Atlassian. Five platforms retired.
9
organisations migrated
5
source platforms decommissioned
11
countries
Where the work comes from
ServiceNow4
Aviation · Technology · Banking · Energy
Server / Data Center2
Consumer goods · Financial services
FreshService1
Technology
Monday.com1
Fintech
NetBox1
Enterprise software
Into one destination
Jira Service Management and Atlassian Assets on Cloud.
One operating model per organisation, not a tool swap.
Phased cutover · functional parity · rollback plan at every phase
Each migration is described here by industry and geography. Named references, and the migration detail behind them, are available under NDA on request.
Ionosof didn't come out of a business plan. It came out of working inside companies that needed Atlassian specialists and couldn't find them.
2025–2026
Full programmes
End-to-end ITSM and ITAM migrations for banks and airlines, with Ionosof deploying architect and project manager. Platform consolidation after acquisitions.
Hover, tap or tab along the line to move through the milestones.
From Server to Data Center to Cloud. From administering platforms to architecting them.
How we work.
Six phases, one continuous engagement. Select a phase to see what it covers.
Phase 01 of 06
Assess
Understand the current platform, data and operating reality before anything is designed.
Platform audit
Data quality baseline
Licence position
Ecosystem
One core. Everything else either moves in or feeds it.
15 systems · 11 countries
We migrate from
We architect on
Jira Service Management
Atlassian Assets
Jira
Confluence
We integrate with
Hover, tap or tab a system to see what actually happened with it, and in which industry.
The questions procurement asks before IT gets to decide.
01
Independent
Not in Atlassian's partner programme. No reseller margin, no licence quota.
If the answer is fewer licences, that is the answer you get.
02
Compliance is the deliverable
Ionosof holds no company certification. We build the configuration evidence your audits need.
Delivered against ISO/IEC 27001, CIS Controls and DORA, including a CMDB built from zero for an ISO 27001 audit.
03
Three people, clear roles
Solution architect, project manager, account manager. No bench, no rotation, no salesperson in between.
Atlassian credentials: Certified Cloud Organization Admin · Pro Skills · Confluence Space Admin. Project Management Professional (PMP) on the delivery side.
04
How it starts
A 30-minute call, and a straight answer on whether this is work we should take.
Built in your instance, documented, yours.
Contact
One call, with the architect who would do the work.
No form, no inbox, no gatekeeper. Pick a time that suits you and we will talk about the platform you actually have.
01Thirty minutes, video, with the principal architect. Not a discovery call run by someone else.
02Bring the platform you are on today. The useful part of the conversation starts there.
03A straight answer on whether this is work we should take, including when it is not.
European and United States time zones. There is no inbox and no phone number on this site on purpose: the calendar is the only channel that is watched.
Pick a time
30 MIN · VIDEO CALL
The calendar is hosted by Calendly. Loading it lets Calendly see your IP address and set its own cookies.
